Conflict & Post-Conflict
Rebuilding Working Relationships, Carefully
When trust between people or teams has broken down, we create a safe, structured process for listening, working through what happened, and rebuilding a relationship that can function again.
Why This Work Matters
Broken trust doesn't repair itself in a normal meeting
Once a working relationship has been damaged, the usual tools — a quick conversation, an email, a forced apology — rarely hold. People need to feel genuinely heard before they can move forward, and that takes a process built for it.
- A conflict that has gone unaddressed long enough to affect the work.
- Teams or individuals who no longer trust each other’s intentions.
- A history that keeps resurfacing in unrelated conversations.
- A need to keep working together, even though the relationship is strained.
What This Work Creates
A working relationship people can return to
We’re not aiming for forced reconciliation. We’re aiming for a process that lets people be honestly heard, understand what happened, and find a practical way to keep working together.
- A safe process where people can speak honestly, without it becoming worse.
- Genuine listening, on both sides, not just a chance to speak.
- A shared, honest account of what happened, not a single version imposed on the room.
- Practical next steps for how the relationship works from here.
How We Work
A process built around your room, not a script
Understand
We take the time to understand each party’s experience separately before bringing anyone into the same room.
Design
We design a process paced to the relationship — careful about sequencing, safety, and what’s realistic to ask of people.
Facilitate
We hold the room so people can be heard without the conversation becoming unsafe or unproductive.
Carry Forward
We close with practical agreements about how people will work together going forward.
Suitable For
Built for relationships worth rebuilding
- Teams where an unresolved conflict is affecting day-to-day work.
- Leaders or colleagues who need to keep working together after a breakdown.
- Organisations doing post-conflict or post-restructure reflection.
- Situations where trust needs to be rebuilt, not just discussed.
Related Pathways
Find the right starting point
High-Stakes Facilitation
For the conversation itself, when the stakes and complexity are high. Explore →
Leadership & Team Processes
For the team dynamics and habits that shape how conflict shows up. Explore →
Resilience Training
For building the practical skills to sustain relationships under pressure. Explore →